Free Shipping & Delivery Information

• Free Shipping? – Yes! We offer free shipping on all orders.
• Shipping Time? – Orders are processed within 24-48 hours and typically arrive within [5] days, depending on your location.
• Shipping Location? –  Your package will be sent from [las vegas,nv] and delivered straight to your door.For more details, feel free to contact us! 

Return Policy

We want you to love your purchase! If you are not completely satisfied, please review our return policy below:

1. Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, in original packaging, and in resellable condition.
• Customized or personalized items cannot be returned unless they arrive damaged or defective.

2. Return Process

• Contact our support team at [snapmycharms@gmail.com] with your order number and reason for return.
• Once approved, we will provide you with return instructions.
• You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund & Exchange

• Refunds will be processed within [14] business days after receiving the returned item.
• Shipping fees are non-refundable.
• If you prefer, we can offer an exchange instead of a refund.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within [14] days with photos, and we will resolve the issue as soon as possible.

For any questions, feel free to reach out to [snapmycharms@gmail.com]. Thank you for shopping with us! 

How to Customize Your Phone Case

Creating your own unique phone case is simple and fun. Follow these steps to design a case that reflects your style:

1. Choose Your Case

Select the phone case model that fits your device. We offer a variety of styles and colors to match your preference.

2. Pick Your Charms

Browse our collection of over 1,000 charms and select your favorites. We add new designs every week, so there’s always something fresh to explore.

3. Place Your Order

Once you’ve chosen your case and charms, proceed to checkout and complete your payment. We will carefully prepare your order and ship it within 24-48 hours.

4. Receive Your Package

Your package will include:

• Your selected phone case
• Your chosen charms
• Special adhesive glue for securing the charms

5. Assemble & Personalize

Arrange your charms on the phone case however you like. Take a picture to remember your design, then use the provided glue to secure the charms in place.

6. Enjoy Your Unique Case

Let your creativity shine and show off your custom-made phone case. Don’t forget to share your masterpiece on social media and tag us.

If you have any questions, feel free to contact our support team. Happy customizing!